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Privacy Policy

Last updated: September 24, 2025

Omnia Agents SL (“Omnia”, “we”, “us”) respects your privacy and is committed to protecting personal data. This policy explains how we handle data when you visit our website, use our platform, or otherwise interact with us.

Who We Are

Omnia Agents SL
Madrid, Spain
Email: hello@useomnia.com

We are the controller of personal data under the General Data Protection Regulation (GDPR).

What Data We Collect

We collect different categories of data depending on how you interact with us:

  • Technical information: IP address, browser type, device type, operating system, date and time of access, and referring pages.
  • Account data: Email address, organization name, login metadata (for authentication).
  • Billing details: Company name, VAT number, payment details (processed securely via Stripe).
  • CRM and communication data: Meeting notes, emails, support tickets (stored in HubSpot).
  • Marketing data: Email and name when you subscribe to our newsletter or participate in campaigns.
How We Use Your Data

We process personal data for the following purposes:

  1. Service delivery: Creating accounts, enabling login, and providing access to the Omnia platform.
  2. Payments: Managing subscriptions and invoicing through Stripe.
  3. Customer relationships: Managing pipelines and communications through HubSpot.
  4. Marketing and updates: Sending newsletters and product updates (only with your consent).
  5. Service improvement: Using analytics tools and cookies to understand usage and improve functionality.
  6. Legal compliance: Meeting accounting and tax obligations in Spain and the EU.
Legal Basis

Depending on the purpose, we rely on:

  • Contract performance (Art. 6(1)(b) GDPR) – e.g., account setup, subscription management.
  • Legal obligations (Art. 6(1)(c) GDPR) – e.g., tax records.
  • Legitimate interests (Art. 6(1)(f) GDPR) – e.g., ensuring security, preventing misuse, maintaining customer relationships.
  • Consent (Art. 6(1)(a) GDPR) – e.g., newsletters, non-essential cookies.
Cookies and Analytics

We use cookies and analytics services (such as Google Analytics and HubSpot tracking) to measure performance and optimize content.

  • Essential cookies are required for login and billing.
  • Analytics cookies are optional and used only with your consent.

You can change cookie preferences in your browser or in our cookie banner.

Data Sharing and International Transfers

We share data only with trusted providers that help us run Omnia:

  • Stripe (Ireland/USA) – payment processing.
  • HubSpot (Ireland/USA) – CRM and marketing automation.
  • Supabase (EU/Global) – backend database and authentication services.

Where data leaves the EU/EEA (e.g., transfers to the USA), we rely on the EU–US Data Privacy Framework or Standard Contractual Clauses to safeguard your information.

Retention
  • Account and subscription data: kept for the duration of your contract.
  • Billing records: retained for 6 years to comply with Spanish tax law.
  • Marketing data: stored until you unsubscribe or withdraw consent.
  • Technical logs: deleted within a reasonable period unless needed for security.
Your Rights

You have the right to:

  • Request access to your data.
  • Correct or update inaccuracies.
  • Request deletion (“right to be forgotten”).
  • Restrict or object to processing.
  • Receive a copy of your data in portable format.
  • Withdraw consent at any time (for processing based on consent).

Requests can be sent to hello@useomnia.com.

Security

We implement appropriate technical and organizational measures (encryption, restricted access, monitoring) to protect your personal data against loss, misuse, or unauthorized access.

Updates

We may update this Privacy Policy from time to time (for example, if we introduce new features or change providers). The most recent version will always be available on our website.

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